Privacy policy

Welcome to Nauni Nauna's Privacy Policy (“Privacy Policy" or “Policy").

This Policy outlines Nauni Nauna (hereafter “we", “us", or “our") practices regarding the storage, use, processing, and disclosure of personal data that you have chosen to share with us when you avail yourself of the products and services offered on or through our platform (hereafter “Services"). This Policy sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Capitalized words in this Policy shall have the same meaning ascribed to them in the Terms and Conditions (“Terms"). Please read this Policy in conjunction with the Terms. By using our Services, you consent to the collection, storage, use, and disclosure of your personal data in accordance with, and are agreeing to be bound by this Policy. This Policy, together with any terms of the arrangement we have with you, applies to your use of the Services.

The Data We Collect About You

We collect different types of personal data about you. This includes, but is not limited to:

  • Identity and Profile Data: such as your first and last name, username or similar identifiers, title, passwords, purchases, sales or orders of or through our Services, feedback, survey responses.

  • Contact Data: including email addresses, phone numbers, delivery addresses, billing addresses, business addresses.

  • Transaction Data: including details of the Services you have availed and limited payment details shared with us by our partner payment aggregator, UPI details, and VPA details.

  • Technical Data: which includes your IP address, browser type, internet service provider, details of the operating system, access time, page views, device ID, device type, frequency of visiting our website, and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices you use to access the Platform.

  • Usage Data: which includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, and page views.

  • Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

What happens if I refuse to provide my personal data? Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.

How Do We Collect Data About You?

We use different methods to collect and process data about you:

  • Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you:

    • Create an account or profile with us;

    • Use our Services or carry out other activities in connection with the Services;

    • Enter a promotion, user poll, or online surveys;

    • Request marketing communications to be sent to you; or

    • Report a problem with the Platform and/or our Services, give us feedback, or contact us.

  • Automated Technologies or Interactions: Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.

  • Information We Receive from Other Sources Including Third Parties: We will receive personal data about you from various third parties such as:

    • Identity and Profile Data and Contact Data from publicly available sources.

    • Personal data about you from entities that we have partnered with, in order to provide you Services.

How Do We Use and Disclose Data We Collect?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services or comply with a legal obligation. We use your personal data for the following purposes:

  • To verify your identity to register you as a user and create your user account with us on the Platform;

  • To provide the Services to you;

  • To monitor trends and personalize your experience;

  • To improve the functionality of our Services based on the information and feedback we receive from you;

  • To improve customer service to effectively respond to your Service requests and support needs;

  • To track Transactions;

  • To send periodic notifications to manage our relationship with you, including notifying you of changes to the Services, sending you information and updates pertaining to the Services you have availed, and receiving occasional company news and updates related to us or the Services;

  • To market and advertise the Services to you;

  • To comply with legal obligations;

  • To administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;

  • To perform our obligations arising out of the arrangement we are about to enter or have entered with you;

  • To enforce our Terms; and

  • To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.

You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include, but is not limited to, our partner payment aggregator, other service providers that we have partnered with for providing Services, storage providers, data analytics providers, consultants, lawyers, and auditors.

You agree and acknowledge that we may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.

Transfer of Personal Data

We comply with applicable laws in relation to the storage and transfer of data. Strictly subject to applicable guidelines and regulations, we may, where the law permits, transfer and store the information and personal data you provide to us in countries other than your country of residence. This may happen if any of our servers are located in a country other than your country of residence, or any of our service providers are located in a country other than your country of residence.

By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data outside your country of residence in the manner described above.

Third Party Services

Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, advertisers, and affiliates (“Third Party Services”). Please note that the Third Party Services that may be accessible through our Services have their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through the Third Party Services. Please check their policies before you submit any personal data to such websites or use their services.

Cookies

Cookies are small files that a site or its service provider transfers to your mobile phone or computer's hard drive through your web browser (if you allow) that enables the site or service providers' systems to recognize your browser and capture and remember certain information.

We use cookies to enable sessions and to help us understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Additionally, you may encounter cookies or other similar devices on certain pages of the Services that are placed by third parties. We do not control the use of cookies by third parties.

Data Security

We implement appropriate security measures and privacy-protective features on our Platform, including encryption, password protection, call masking, and physical security measures to protect your personal data from unauthorized access and disclosure, and follow standards prescribed by applicable law.

Where you have chosen a password that enables you to access certain parts of the Services, you are responsible for keeping this password secret and confidential. We will not be responsible for any unauthorized use of your information, or for any lost, stolen, or compromised passwords, or for any activity on your user account due to such unauthorized disclosure of your password. In the event your password has been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a change of password.

Data Retention

You are aware that your personal data will continue to be stored and retained by us for a reasonable period or for such period of time as is required under applicable laws or in accordance with our records retention policy, whichever is longer.

Your Rights

You have certain rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data;

  • Request correction of your personal data;

  • Request erasure of your personal data;

  • Object to processing of your personal data;

  • Request the transfer of your personal data; and

  • Withdraw consent.

You can make these requests by contacting us at [your contact email]. We may need to verify your identity before responding to such requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on the Platform or via other means of communication. You are encouraged to review this Policy periodically for any changes. Your continued use of the Services after changes to this Policy will signify your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or our practices concerning your personal data, please contact us at nauniandnauna@gmail.com